Consumer information - Mystudentcard.org

Brief Overview of the GTC and Important Information for the Purchase of IDs

Information for Consumers

Summary of Terms for Buying and Using Your ID

Who issues the ID

IDs are issued and sold by GTS Alive ME DMCC (“GTS Alive”).
Contact: info@mystudentcard.org,
Registered address: Unit No: 3928, DMCC Business Centre, Level No 1, Jewellery & Gemplex 3, P. O. Box: 392173, Dubai, United Arab EmiratesNa.
The Alive App is operated by GTS Alive Group s.r.o., Prague, Czech Republic.

What you’re buying

The ID is mainly a digital ID card.
To use your ID, you must download the Alive App and create an Alive Profile.
The ID’s main purpose is identification. Discounts/benefits are optional extras and not guaranteed.

Rules for purchase and use

Provide truthful and accurate personal data and prove your identity with a valid document.
If you’re under 15, you need a parent’s consent.
You may only apply for the ID type that matches your actual student/teacher/youth status.
Protect your ID, login details, and device. Report misuse immediately.
Notify us if your details change. If your ID status changes (e.g. student → graduate), you must buy a new ID.
Misuse of your ID or violation of terms may lead to cancellation and claims for damages.

Payments, delivery & cancellation

Payment methods, delivery options, and claim rules are set out in our detailed terms.
You can withdraw and get a refund within 14 days of purchase. After that, cancellations do not entitle you to a refund.
Your ID and the Alive App may be unavailable during maintenance or outages. We may update or remove features without prior notice.

Data protection

We process your personal data only as needed to provide the ID or with your consent (e.g. for marketing).
Your photo may be stored for up to 5 years to simplify future renewals.
You have rights to access, correct, delete, restrict, or transfer your data, and to object to marketing.
You may withdraw consent at any time.

Complaints & legal rights