1. Introductory Provisions
2. Operator and Contact Details
2.1. The user profile comprising the Alive Profile user interface (the “Alive Profile”) is set up and operated by GTS ALIVE ME DMCC, license number (IČ): DMCC-073822, with its registered office at DMCC Business Centre, Unit No: 3928, Jewellery & Gemplex 3, Dubai, United Arab Emirates (“GTS Alive”).
2.2. Operator’s contact details:
Written communications: GTS ALIVE ME DMCC, DMCC Business Centre, Unit No: 3928, Jewellery & Gemplex 3, Dubai, United Arab Emirates
Email communications: email@example.com
3.1. The Alive Profile is intended, without restrictions, for all individuals (the “User”), including holders of any ISIC, ITIC, IYTC, and AliveID card (the “ID”) (including holders of any ID or digital ID issued during studies (and to graduates) by an educational facility/school/university/college (the “School”) according to internal procedures of such School) and AliveID membership cards (the “Card”).
3.2. Any use of the services by a User under the age of 18 (eighteen) years shall be subject to consent of his or her legal guardian. Details relating to consents of legal guardians are available here.
4. Alive Profile Functionalities
4.1. The purpose of the Alive Profile is to store and display issued IDs and Cards, purchased insurance, and other functionalities. Furthermore, if the User agrees, he or she will receive relevant contents, including selected commercial communications by electronic means; in return, he or she may take part in various marketing events for news subscribers – e.g. contests for consumers. The Alive Profile is available in the Alive App mobile application.
4.2. Overview of functionalities:
4.2.1. Basic Alive App functionalities:
- Overview of valid IDs;
- Overview of digital IDs;
- Overview of purchased insurance and possibility to download relevant documentation relating to insurance policy;
- Possibility to update User’s personal data (such updates shall apply solely to GTS Alive);
- Possibility to generate digital ID;
- Popular discounts and the possibility to save discounts in favorites.
4.2.2. Marketing section functionalities:
- Receipt of selected relevant news through all means according to any preferences, including through electronic means;
- Possible notifications – based on settings;
- Contests – as a reward for subscribers of selected news;
- Customization of displayed information based on identified preferences of the User;
- Possibility to receive School notifications as part of a graduate club – for graduate IDs only.
4.4. Information on displaying digital IDs:
A digital ID is displayed automatically after it is created, since the application assigns it to the User based on his or her unique identifier.
If a digital ID is not displayed, the User may contact technical support at firstname.lastname@example.org.
The following types of IDs and Cards may be displayed in the Application:
- International student identity card (the “ISIC”);
- International youth identity card (the “IYTC”);
- International teacher identity card (the “ITIC”);
- IDs and cards with AliveID licenses (student, employee, graduate, membership card) (the “AliveID”).
5. Alive Profile Activation/Login
5.1. The User shall create his or her Alive Profile in the Alive App mobile application by properly and accurately providing the following information:
- Name and surname;
- Date of birth;
- Telephone number.
The User acknowledges that by tapping the confirmation button, his or her personal data are transferred from the Alive App administrator (i.e. GTS ALIVE Group s.r.o., ID No. (IČ): 09296727 , with its registered office at Na Maninách 1092/20, Holešovice, 170 00 Prague 7, registered in the Commercial Register maintained by the Municipal Court in Prague, section C, entry no. 334013) to the Alive Profile administrator (i.e. GTS Alive); the transferred data shall include email and email verification data (with such email being automatically set as the User’s primary email), and provided data including name, surname, date of birth, and telephone number.
The User may optionally add the following information in his or her Alive Profile settings: gender, areas of interests, and other emails, specify a primary email for communication, add a telephone number for communication, add a contact address (and set a primary address, if there are several addresses).
If the User is under the age of 18 (eighteen) years, the consent of his or her legal guardian shall be obtained in accordance with Article 6.
5.2. A profile is created upon successful activation, which is confirmed by a confirmation email. (If the User is under the age of 18 (eighteen) years, his or her Alive Profile is only created after the confirmation of such User’s legal guardian.)
5.3. The profile is created and managed for an indefinite period of time.
5.5. GTS Alive does not guarantee that all services would be error-free, available at all times and/or that they would not be damaged or attacked.
5.6. Specific uses of IDs for specific School functions are not provided by GTS Alive, but by the relevant School(s); GTS Alive shall not be responsible for the potential uses of IDs within Schools.
5.8. In order to ensure easy use of IDs/Cards, Users are signed in to their Alive Profiles permanently. The User undertakes to protect access to his or her mobile device with the use of appropriate security features (such as passwords, etc., depending on the relevant mobile device) and to protect such security features, particularly passwords.
5.9. If a mobile device is lost or stolen, the Alive Profile login information must be changed immediately. It is also possible to block a profile to prevent any unauthorized use thereof. The procedure for blocking a profile is described in Article 9.
6. Age Verification
6.1. The Holder agrees that any data to be completed in the Alive App or Alive Profile will be true, accurate, and complete. If, according to the completed and declared date of birth, the Holder is under the age of 18 (eighteen) years, he or she shall provide his or her legal guardian’s email address.
6.3. Any personal data of the legal guardian required for the mandatory verification of child’s consent shall be processed in the manner described here.
7. Other Functionalities
7.1. Transferring personal data between Alive Profiles in different countries
For instance, if a UAE student has an internship abroad and prefers to use his or her Alive Profile in the given country (e.g. in order to use local discounts), such student can request the transfer of his or her data.
This is done to ensure that the Holder is not required to undergo the profile registration process in each country where an ID is issued to such Holder. If an ID is issued to a Holder abroad under a foreign profile, such Holder may request the transfer of his or her data to a UAE profile, for example. However, the relevant ID is always displayed in the profile of the country in which it has been issued.
7.2. Products, services, IDs or Cards not found
If a Holder is unable to pair his or her existing services, IDs or Cards, such Holder can still pair the relevant IDs/services (insurance) manually. In order to pair them manually, the Holder taps the add ID/insurance field and fills in the ID/insurance number; the information is verified in the database and if any products are found, they will be displayed in the Profile. In case of any technical problems, please contact our helpline at email@example.com
7.3. Missing photograph
If a User has no photograph uploaded for his or her digital ID/Card, he or she cannot use such digital ID until a photograph is uploaded. A photograph may be uploaded directly to the Alive App. In order to authenticate User’s photograph, the User must – together with such photograph – also upload his or her identity document (such as ID card, passport, etc.). Any photographs uploaded in the Alive Profile are approved within 5 (five) working days. If a photograph is not approved, the User is notified of the steps to be taken in order to provide his or her photograph.
8. Use of the Alive Profile
8.2. The User agrees that any data and declarations to be provided or made will be true, accurate, and complete.
8.3. The User undertakes to protect his or her device and Alive Profile access. In case of any risk, the User undertakes to notify GTS Alive without delay.
8.4. The User shall not cause damage to other Alive Profile users or impair the reputation of GTS Alive or its affiliates.
8.5. GTS Alive expressly prohibits any interference with the technical contents of the Alive Profile, any copies of the Alive Profile or installation of any software that interferes with the Alive Profile or alters its functionalities.
8.6. The Alive Profile contents, texts, graphics, software, and other aspects thereof, including the Application display and layout, are subject to copyright and used exclusively by GTS Alive. It is not possible to reproduce, download or otherwise distribute any contents without the express written consent of GTS Alive.
8.8. GTS Alive shall not be liable for any damage or harm arising in connection with the use of the Alive Profile by the User or third parties (whether with or without authorization).
8.9. GTS Alive shall not be responsible for the availability of the Alive Profile and/or any parts thereof.
8.10. The User shall not be entitled to any compensation for damage or harm due to the unavailability (even partial unavailability) of the Alive Profile or any functionality.
8.11. GTS Alive may carry out scheduled and unscheduled maintenance of the Alive Profile or any parts thereof; consequently, the Alive Profile or any part thereof may be unavailable.
9. Deleting or Blocking the Alive Profile
9.1. The User may delete or block his or her Alive Profile at any time. In order to delete or block his or her Alive Profile online, the User sends the request to the e-mail firstname.lastname@example.org (for example, the User states “I request the cancellation/blocking of my Alive Profile").
9.2. GTS Alive may terminate the management of Alive Profiles or convert such profiles at any time. GTS Alive may, inter alia, delete any Alive Profile for the following reasons:
- GTS Alive ceases to manage activated Alive Profiles or converts such profiles to other profiles;
- User requests termination of the processing of personal data in connection with the management of his or her Alive Profile.
9.3. Each person can only have one Alive Profile.
9.4. GTS Alive does not guarantee that all services would be error-free, available at all times and/or that they would not be damaged or attacked.
9.5. Users are signed in to their Alive Profiles permanently. The User undertakes to protect access to his or her mobile device with the use of appropriate security features (such as passwords, etc., depending on the relevant mobile device) and to protect such security features, particularly passwords.
9.6. If a mobile device is lost or stolen, the Alive Profile login information must be changed immediately. It is also possible to block a profile to prevent any unauthorized use thereof. To block a profile, proceed as follows: Send an email to email@example.com.
9.7. If the User forgets his or her password, he or she can request password reset; in such case, a password reset link is sent to a User’s email, where the User is asked to enter a new password; such new password must comply with essential security rules.
9.8. The contract for the provision of services in connection with the Alive Profile shall remain in full force and effect, until terminated by the User and/or GTS Alive.
9.9. It is no longer possible to use the Alive Profile functionalities foreseen herein following the contract termination; the User will thus be unable to display his or her digital ID and will only be able to a plastic one.
9.10. The contract is terminated no later than 7 (seven) working days from the notice of termination of the Alive Profile operation given by GTS Alive or after the User submits his or her request for termination to GTS Alive.
10. Final Provisions
10.2. GTS Alive shall not be responsible for the availability of the Alive Profile and/or any parts thereof.
10.3. The User shall not be entitled to compensation for any damage that might be incurred in connection with the use of the Alive Profile and/or due its unavailability.
10.4. If the Alive Profile contains any links to third-party websites, GTS Alive shall not be responsible for such links or contents of such websites.